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Coronavirus (COVID19)

Important coronavirus (COVID-19) information

Your health and safety are important to us. Please read the information on this page to find out how ConnectiCare is trying to help you and all its members at this difficult time.

We’re sending updates to members by email, and we want you to get them. If you’re not signed up for emails, you can sign in to our secure website (or register for an account) and tell us your email address.

Stay safe!

All the experts agree: people should follow these guidelines:

  • Stay home.
  • Wash your hands often.
  • Avoid close contact (6 feet, which is about two arm lengths) with people who are sick.
  • Clean and disinfect frequently touched surfaces.
  • Avoid all cruise travel and non-essential air travel.
  • Call your health care professional if you have concerns about COVID-19 and your underlying condition or if you are sick.

More information on keeping yourself safe is on the website of the Centers for Disease Control and Prevention (CDC). The CDC also recommends wearing a face covering if you do need to go out in public. 

If you do feel sick, call your doctor

The CDC says symptoms of COVID-19 are fever, cough, and shortness of breath. Your doctor or other primary care provider (PCP) will follow experts’ guidance to determine whether to recommend you be tested.

If you are tested, you will not pay any costs toward the visit needed to have the test or for the diagnostic lab test for the coronavirus. No preauthorization or referrals are needed.  

If you are experiencing severe symptoms, call 911 or go to your local emergency department.

If you decide to go to the emergency department, try to call ahead and let them know you are coming. This will let them safely prepare for your arrival. More information is available from the CDC.

Visit our page of frequently asked questions for more on testing and coverage. Check it frequently for updates.

Use these ways to keep yourself healthy at home

We have programs to help you visit a doctor or mental health professional from home and get prescription medicines delivered to your door or mailbox. Quest Diagnostics has also reserved time for older patients to have lab tests not related to COVID-19. And Silver Sneakers is offering online classes to anyone who wants to get moving.

Telehealth doctor visits 

You can, temporarily, use telehealth for covered medical and mental health services without paying a deductible, copayment, or coinsurance. Telehealth visits are free for any illness or injury – not just COVID-19. You can:

  • Contact your PCP’s, specialists’, or mental health counselor’s offices and ask for a telehealth visit. The office staff will arrange appointments and instruct you on how to connect with the health care professional.


  • Use Teladoc® to consult with a board-certified doctor (check your Explanation of Benefits to confirm Teladoc is included in your plan). To arrange a visit, go to, download and activate the Teladoc mobile app, or call 1-800-835-2362 (TTY: 711). You will have to register first. It takes only a few minutes.

No-cost telemedicine/telehealth visits will continue through June 30, 2020. Please check with your health care providers to see if they can arrange for telehealth visits (not all may be able to). Telehealth is not clinically appropriate for all covered services.

Get your medicines without leaving home

Express Scripts will fill 90-day supplies of most maintenance medicines with a doctor’s prescription. You can start this by calling Express Scripts at 1-877-866-5828. You can also use a mobile app or arrange for your doctor to send a prescription directly. Visit our member frequently asked questions page for more information.

Express Scripts has also partnered with CVS and Walgreens to temporarily provide free home delivery of prescriptions covered by ConnectiCare. Delivery is 1-2 days. Same-day delivery is not available. More information is also on our member frequently asked questions page.

Check your plan’s benefits for the costs of prescription drugs.

Mental health support is available

You can talk to a mental health professional at no charge during this emergency. Go to and sign in (you can register for an account with your ConnectiCare membership). You’ll be able to find local mental health professionals or make appointments for virtual visits.

You can also call the Optum support line 24 hours a day, seven days a week, at 1-866-342-6892 for help getting connected to caring professionals. There is no charge for support line calls.

Special hours for lab services

Quest Diagnostics’ labs are offering a VIP hour during the first hour of each day to provide vulnerable patients access to non-COVID-19-related lab services. This special hour is for patients 60 years of age and older or those who have conditions that put them at greater risk for COVID-19.

You can schedule an appointment or just walk in. To identify a nearby center and the time it opens, please go to:

Keep moving!

Missing your regular activities? SilverSneakers® has workout videos and Facebook Live classes to help you stay fit while staying home. Sign in at (or create a free account) to view on-demand workouts for flexibility/mobility, balance, cardio, strength, and more.***

SilverSneakers is also hosting Facebook Live classes for everyone to enjoy. You don’t need to be a member. Follow SilverSneakers on Facebook for details on upcoming sessions.

Need help? Have questions?

We are here to help. Call us at 1-800-224-2273 (TTY: 711), 8 a.m. to 8 p.m., seven days a week. You can also find more information at the links below:

*Teladoc is not available to members of the Choice Dual (HMO D-SNP) plan. Those members can contact the ConnectiCare Nurseline at 1-877-489-0963 (TTY: 711) with non-emergency questions. Please check your plan documents for more information. Registration with Teladoc is required but free for qualifying members.

**Note: Most specialty drugs are not available through Express Scripts home delivery and do not qualify for a 90-day supply. For more information on specialty drugs, please visit the Accredo website.

*** Tivity Health, SilverSneakers and SilverSneakers FLEX are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. ©2020 Tivity Health, Inc. SilverSneakers is not included with some group Medicare plans. Check your evidence of coverage to see if you are eligible for SilverSneakers.

Last Update 5/19/2020