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Medication safety

As part of our commitment to patient safety, we have taken the following steps to ensure that prescription drugs are used safely and effectively by our members:

  • Screening for drug interaction: Using prescription-tracking software, we automatically screen member’s drug profile for possible harmful interactions with other drugs he/she may be taking.


  • Make sure medications are right for your age group: We check if a drug has a warning for certain age groups. We’ve added drugs to our formulary that are safe for older members and removed those that are not as safe. We also educate our doctors about their prescribing patterns and about drugs that may not be right for older patients.


  • Ensuring dosages are safe: To prevent possible overdose, we review each member’s drug profile to determine if a drug is being prescribed following FDA guidelines.


  • Avoiding drug duplication: We also screen each member’s drug profile to determine if the same or similar drug already exists in the patient's drug profile.


  • Send pharmacy reports to doctors: We review each patient’s drug profile to determine if he/she is being prescribed more medications than he/she needs. This report is shared with prescribing doctors. The doctor then determines appropriate therapy, if needed.

If you have any questions about our medication safety programs, call us at 1-800-224-2273 (TTY: 711) from 8 a.m. to 8 p.m., seven days a week.




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Last Update 10/1/2019

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