Customer Service
Please contact us toll-free at one of the phone numbers below.
Member Services
1-800-224-2273 (TTY: 711) from 8 a.m. to 8 p.m. seven days a week.
Behavioral Health Program
For inquires about mental health or substance abuse services.
1-888-946-4658
Pre-authorizations
For inquires about pre-authorization requests.
1-800-508-6157
Medicare Care Management
To speak with a representative about programs for chronic conditions.
1-800-829-0696
Main office
ConnectiCare's main office is located at:
175 Scott Swamp Road
Farmington, CT 06032
Retail Centers
You can also make an appointment to visit us at one of our retail centers:
1487 Pleasant Valley Road
Manchester, CT 06042
196 Kitts Lane
Newington, CT 06111
4551 Main Street
Bridgeport, CT 06606
Mailing Address
Send your payment and premium invoice voucher to:
ConnectiCare
P.O. Box 743944
Atlanta, GA 30374-3944
Important Reminders:
Member premium payments go to a bank lockbox. You must include an invoice stub with the scan line for ConnectiCare to process your payment.
For online banking, please instruct your bank to send your premium payments to the address above.
