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Customer Service

Please contact us toll-free at one of the phone numbers below.


Member Services

1-800-224-2273 (TTY: 711) from 8 a.m. to 8 p.m. seven days a week.


Behavioral Health Program

For inquires about mental health or substance abuse services.

1-888-946-4658

Pre-authorizations

For inquires about pre-authorization requests.

1-800-508-6157


Medicare Care Management

To speak with a representative about programs for chronic conditions.

1-800-829-0696


Main office

ConnectiCare's main office is located at:

175 Scott Swamp Road
Farmington, CT 06032


Retail Centers

You can also make an appointment to visit us at one of our retail centers:

1487 Pleasant Valley Road
Manchester, CT 06042

196 Kitts Lane
Newington, CT 06111

4551 Main Street
Bridgeport, CT 06606


Mailing Address

Send your payment and premium invoice voucher to:
ConnectiCare
P.O. Box 743944
Atlanta, GA 30374-3944

Important Reminders:

Member premium payments go to a bank lockbox. You must include an invoice stub with the scan line for ConnectiCare to process your payment.
For online banking, please instruct your bank to send your premium payments to the address above.

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