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Here are ways to reach us by phone or in person. 

Fill out this form, and we'll call you.

Or, call us at 1-877-224-8221 (TTY: 711) 8 a.m. to 8 p.m., Monday-Friday
New to Medicare or not enrolled in a ConnectiCare Medicare plan and want to speak with us.

Member Services
1-800-224-2273 (TTY: 711) 8 a.m. to 8 p.m., seven days a week
For all general member service questions and help.

Behavioral Health Program
For inquires about mental health or substance abuse services.

For inquires about pre-authorization requests.

Medicare Care Management
To speak with a representative about programs for chronic conditions.

Members and shoppers can also get help in person at a ConnectiCare center in Bridgeport, Manchester, Newington, Waterbury or Farmington. Find locations and hours and how to make an appointment at one of our ConnectiCare centers. Or, call us at 1-877-523-6837 (TTY: 711).

ConnectiCare Mailing Address for Current Member Premium Payments (with invoice stub):

ConnectiCare, Inc.
General Post Office
P. O. Box 743944
Atlanta, GA 30374-3944

Important Reminders: 

  • Member premium payments go to a bank lockbox. You must include an invoice stub with the scan line for ConnectiCare to process your payment.

  • For online banking, please instruct your bank to send your premium payments to the address above.

Last Update 10/1/2019