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Here are ways to reach us by phone or in person. 

Fill out this form, and we'll call you.

Or, call us at 1-877-224-8221 (TTY: 711) 8 a.m. to 8 p.m., Monday-Friday
New to Medicare or not enrolled in a ConnectiCare Medicare plan and want to speak with us.

Member Services
1-800-224-2273 (TTY: 711) 8 a.m. to 8 p.m., seven days a week
For all general member service questions and help.

Behavioral Health Program
For inquires about mental health or substance abuse services.

For inquires about pre-authorization requests.

Medicare Care Management
To speak with a representative about programs for chronic conditions.

Members and shoppers can also get help in person at a ConnectiCare center in Bridgeport, Manchester, Newington, Norwalk, Waterbury or Farmington. Find locations and hours and how to make an appointment at one of our ConnectiCare centers. Or, call us at 1-877-523-6837 (TTY: 711).

ConnectiCare Mailing Address for Current Member Premium Payments

You can always pay your bill by mailing a check and the invoice coupon to:

P.O. Box 21849
New York, NY 10087-1849

Member premium payments go to a bank lockbox. You must include an invoice coupon with the scan line for ConnectiCare to process your payment.

For online banking, please instruct your bank to send your premium payments to the address listed above.

Last Update 1/2/2020